Service Level Agreements

Below is our comprehensive list of Service Level Agreements that can be applied to our of our supported vendors.

24 x 7 x 365 4 hour Fix

  • Engineer to arrive onsite with parts and to restore the service within 4 hours of the call being logged

8 x 5 x 4 4 hour Fix

  • Engineer to arrive onsite with parts and to restore the service within 4 business hours of the call being logged

8 x 5 x NBD Fix

  • Engineer to arrive onsite with parts and to restore the service before the end of the next business day (NBD) after the call being logged

 

24 x 7 x 365 4 hour Response

  • Engineer to arrive onsite within 4 hours of the call being logged. (Parts included, but not necessarily within the 4 hours)

 8 x 5 x 4 4 hour Response

  • Engineer to arrive onsite within 4 business hours of the call being logged. (Parts included, but not necessarily within the 4 hours)

8 x 5 x NBD Response

  • Engineer to arrive onsite before the end of the next business day (NBD) after the call being logged, parts included, but not necessarily for the next business day

24 x 7 x 365 4 hour Advanced Replacement

  • Parts only, 4 hours response – parts to arrive within 4 hours of a call being logged

8 x 5 x 4 Advanced Replacement

  • Parts only, 4 hours response – parts to arrive within 4 business hours of a call being logged

8 x 5 x NBD Advanced Replacement

  • Parts only, next business day NBD response – parts to arrive before the end of the next business day from the call being logged

Contact us for more information regarding our first class Service Level Agreements

 

Contact Us
© Copyright - Kaztech Solutions Ltd
Web design by Samson Web Design
UA-44590228-1